FAQ

The Viaduct Suites & More is a 4-star all-suite boutique hotel at Za Poříčskou bránou 354/19, 186 00 Prague 8 – Karlín, on the border with Nové Město. Florenc metro station (lines B and C) and Florenc tram stop are a 3-minute walk away.

From The Viaduct, Old Town Square (1.5 km) is a 15–20-minute walk. Charles Bridge is 2.5 km away and Prague Castle 3 km.

Take the Airport Express (AE) bus to Praha hlavní nádraží (main station), then metro C (towards Letňany) one stop to Florenc – it’s a 3-minute walk from there. A taxi from the airport takes about 30 minutes. We’re happy to arrange a transfer through our partner.

From Praha hlavní nádraží (main station), take metro C (towards Letňany) one stop to Florenc. Florenc bus station is a 5-minute walk, and Masarykovo nádraží about 10 minutes on foot.

The Viaduct has 19 suites from 30 to 80 m²: Standard (30 m², up to 2 adults), Classic with Balcony (38 m², up to 3 adults), Junior with living room (40 m², up to 3 adults), Superior Family with two bedrooms (48 m², up to 4 adults), Deluxe with rooftop terrace (70 m², up to 4 adults) and Deluxe with a view of Prague Castle (80 m², 4 adults and 1 child).

Every suite has a king-size bed (180 × 200 cm), air conditioning, soundproof windows, a bathroom with rain shower and heated floor, Smart TV, fridge, espresso machine, tea set, safe and free Wi-Fi.

Yes, housekeeping is daily, and more often on request. We can also arrange laundry.

Yes. Interconnected suites sleep 7 or 8 guests. They can be booked through reception only – at info@theviaduct.cz or +420 733 733 888.

We have a lift, but the hotel isn’t barrier-free. The Deluxe Suite with View is on two floors with stairs.

Check-in is 14:00–21:30 and check-out 9:00–11:00. Reception is open daily 9:00–21:30.

We’ll send you the code to our key box and self check-in instructions in advance.

Yes, depending on availability. Early check-in from 8:00 costs 1,500 CZK and late check-out until 17:00 also costs 1,500 CZK. Please arrange it with reception in advance.

Yes, luggage storage is free of charge.

Czech, English, Ukrainian, Polish and Russian.

Yes. At The Viaduct, breakfast is included in every stay – whether you book on our website or through Booking.com and other platforms. We deliver it to your suite between 7:00 and 11:00; order it on the tablet in your suite by 21:00 the evening before.

Yes, gluten-free breakfast options are available on request.

Yes, for all guests.

Yes. Daily 14:00–21:00 you can order food from popular restaurants via Wolt on the tablet in your suite. We bring it up with plates and cutlery and clear up afterwards. A hotel service fee of 100 CZK is added to the Wolt order.

Yes. The Viaduct has a private wellness zone with a Finnish sauna, a hammam (steam bath), a cold shower and a relaxation area. It’s always reserved just for you – for 1 to 6 people.

The first hour costs 1,000 CZK and each additional hour 700 CZK, regardless of the number of people. It’s open daily 14:00–21:00 and can be booked at reception only, at least 2 hours in advance.

Yes, there are 8 parking spaces in The Viaduct’s enclosed courtyard. Spaces must be reserved in advance. Parking is free when you book directly on our website, otherwise it costs 375 CZK per night.

Yes, there’s a 22 kW charging station with two ports in the courtyard, for cars and e-bikes. Charging is paid.

Yes – adult dogs (not puppies) up to 15 kg are welcome at The Viaduct if you book directly on our website. The fee is 250 CZK per night.

Cots are free for children under 3. Children aged 3 and over need their own bed. An extra bed is available on request for 1,250 CZK per night, including breakfast.

Breakfast and Wi-Fi are always included. When you book directly at theviaduct.cz, you also get free parking in our courtyard (limited spaces, reserve in advance) and you can bring your dog.

No. The city tax is 50 CZK per person per night, payable on arrival. Children are exempt.

By Visa or Mastercard, bank transfer, or in cash at reception.

We offer two rate types. Refundable: free cancellation up to 3 days before arrival; later cancellations and no-shows are charged 100%. Non-refundable: 100% is charged at booking and is not refunded.

The whole hotel is strictly non-smoking (EUR 500 fine). Smoking is allowed on balconies and in the courtyard.

Yes, on request. Email us at info@theviaduct.cz and we’ll prepare a personal offer.

Yes. We accommodate employees and business partners, with special rates by agreement and priority booking. Florenc metro is a 3-minute walk and the city centre is close by.